Privacy Policy

Last Updated: May 2026

Your privacy is of the utmost importance. This policy outlines how I collect, use, and protect your personal data when you visit my website or engage with my therapeutic services. I am registered with the Information Commissioner’s Office (ICO) and adhere to the ethical guidelines of the British Psychological Society (BPS) and the Health and Care Professions Council (HCPC).

1. The Types of Data I Collect

I collect and process personal information to provide safe and effective psychological services. This includes:

• Contact Details: Name, email address, phone number, and home address.

• Sensitive Data: Information regarding your mental health, medical history, and family details (referred to as “Special Category Data” under GDPR).

• Website Usage: IP addresses and cookies to improve your experience on this site

2. How I Collect Your Data

Most of the information I process is provided directly by you when you:

• Fill out a contact form on this website.

• Engage in an initial consultation or therapy sessions.

• Communicate with me via email or phone.

3. Purpose and Legal Basis for Processing

Under the UK GDPR, the lawful bases I rely on for processing this information are:

1. Contractual Obligation: To provide the psychological services you have requested.

2. Legitimate Interests: For the effective management of my practice.

3. Provision of Health or Social Care: For processing sensitive health-related data.

4. Data Sharing and Confidentiality

Everything discussed in our sessions is confidential. However, there are limited legal and ethical exceptions where I may be required to share information:

• Safety: If I believe there is a serious risk of harm to yourself or others.

• Legal Requirements: If I am compelled by a court of law.

• Supervision: As part of professional practice, I discuss cases with a clinical supervisor (your identity remains anonymous).

5. Data Storage and Retention

I take data security seriously. Digital records are stored on encrypted, password-protected systems.

6. Your Data Protection Rights

Under UK law, you have the following rights:

• Access: You can request a copy of the personal data I hold about you.

• Rectification: You can ask me to correct any inaccurate information.

• Erasure: You can ask me to delete your data (subject to legal retention requirements).

7. Contact Details and Complaints

If you have any questions about this policy or how your data is handled, please contact me directly at info@drlisadasilva.com.

If you remain unhappy with how I use your data, you have the right to complain to the Information Commissioner’s Office (ICO):

ICO website: www.ico.org.uk

Helpline: 0303 123 1113